Every order is carefully prepared before shipment. Orders are typically processed within 1–3 business days before being handed over to our shipping partner.

Once your order has been shipped, delivery usually takes 3–11 business days, depending on your location.

As soon as your order has been shipped, you'll automatically receive a shipping confirmation email with your tracking information.

If you can't find it, please check your spam or junk folder before contacting us, as shipping emails can occasionally end up there.

Yes. Tracking information can take 24–48 hours to appear after your order has been shipped.

During transit, tracking updates may occasionally pause before updating again.

Please check around your home, with neighbors, household members, or your local carrier first.

If you're still unable to locate your package, please contact us. We'll gladly help investigate the shipment with the carrier.

To avoid delays to your order, we recommend contacting us within 24 hours if you wish to change or cancel your order.

While we'll always do our best to help, we cannot guarantee changes or cancellations once order processing has begun.

Please contact us as soon as possible and include clear photos or videos showing the issue.

We'll review your case and provide a replacement or refund when applicable, including return shipping for damaged, defective, or incorrect items.

Our support team is happy to help. You can reach us at support@dormylabs.com .

We aim to respond to all inquiries as quickly as possible during business days.