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Product

Product Questions

What is Dormy™?+

Dormy™ is a silent vibration alarm designed for heavy sleepers.

Instead of relying on loud sounds, it wakes you with a strong vibration directly on your wrist, helping you wake up without disturbing roommates or anyone around you.

How do I set the time and date?+

Press the button once to activate the display.

Then press and hold the button for 3 seconds until the hour starts flashing.

Continue pressing the button to adjust each setting:

  • Hour
  • Minutes
  • Month
  • Date
  • Year
  • 12/24-hour format

Once you're finished, leave the band untouched for approximately 8 seconds to save your settings automatically.

How do I set an alarm?+

Press the button twice to access Alarm 1.

Then press and hold the button for 3 seconds until the hour starts flashing.

Follow these steps:

  • Set the hour.
  • Set the minutes.
  • Save your alarm.

Dormy™ supports up to three separate alarms, allowing you to schedule multiple wake-up reminders throughout the morning.

How do I charge Dormy™?+

Attach the magnetic charging cable to the charging contacts on the back of the band, ensuring the charging pins are properly aligned.

Connect the USB end to a USB power source and fully charge the device before first use.

Checking the battery level

To check the battery level:

  • Place the device in standby mode.
  • Press and hold the button for approximately 3 seconds.
  • The remaining battery percentage will appear on the display.
The alarm doesn't wake me up. What can I do?+

If you're a very heavy sleeper, don't worry. Most users simply need a few days to adjust.

For the best results:

  • Set all three alarms with a 15-minute gap.
  • Wear the band snugly against your wrist.
  • Try wearing it on the inside of your wrist if needed.
  • Test different alarm intervals for several mornings until you find what works best.

If you still experience problems, please contact our support team.

How long does the vibration last?+

Each alarm vibrates for approximately 2 minutes before stopping automatically.

For extra security, we recommend setting your second and third alarms a few minutes after the first.

Can I snooze the alarm?+

Dormy™ does not include a traditional snooze button by design.

Instead, you can set up to three independent alarms, helping you wake up without repeatedly snoozing and falling back asleep.

Tip: Place your Dormy™ away from your bed after removing it in the morning. This encourages you to get out of bed instead of falling back asleep.

Why do different numbers appear on the display?+

This is completely normal.

The display cycles between:

  • Current time
  • Date
  • Day of the week

The weekday is displayed as a number.

For example:

  • 1 = Monday
  • 2 = Tuesday
  • 3 = Wednesday
  • 4 = Thursday
  • 5 = Friday
  • 6 = Saturday
  • 7 = Sunday
Can I turn the alarm off for one day only?+

No.

Once an alarm is enabled, it repeats every day until you manually turn it off.

If you only need to skip one morning:

  • Turn the alarm off manually before going to bed.
  • Turn it back on the following day.

The alarm will not automatically reactivate, so don't forget to enable it again.

Delivery

Shipping & Delivery

Do you ship worldwide?+

Yes. Dormy™ ships worldwide. If your country is available during checkout, we can deliver to your location.

How long does processing take?+

Orders are typically processed within 1–2 business days.

During holidays, promotional events, or periods of exceptionally high demand, processing may take slightly longer. We appreciate your patience and always work to dispatch orders as quickly as possible.

How long does shipping take?+

Delivery typically takes 3–7 business days, depending on your location.

Please note that shipping times may vary due to local carrier delays, seasonal demand, customs processing, or other circumstances outside our control.

How do I track my order?+

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.

What should I do if my package is delayed?+

Tracking systems are not always updated in real time. After your order has been shipped, please allow at least 48 hours for the first tracking updates to appear.

If your tracking has not been updated after several business days, please contact our support team with your order number and we'll be happy to investigate.

Orders

Orders & Payments

Which payment methods do you accept?+

We accept:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
Can I change or cancel my order?+

Please contact us as soon as possible after placing your order.

If your order has not yet entered processing, we'll do our best to update or cancel it. Once an order has been processed or shipped, changes may no longer be possible.

I entered the wrong shipping address.+

Please contact us immediately with your order number and the correct shipping address.

If your order has not yet been processed, we'll gladly update it.

Returns

Returns & Refunds

What is your return policy?+

We offer a 60-Day Risk-Free Trial. If you're not completely satisfied with your purchase, simply contact our support team within 60 days of receiving your order to begin the return process.

Returned items must be:

  • In their original condition
  • Free from damage caused by misuse
  • Returned with all included accessories whenever possible

Please contact us before sending any return so we can provide the correct return instructions.

How do I start a return?+

Simply email our support team at support@dormylabs.com. Include your order number and briefly explain the reason for your return. We'll guide you through the next steps.

When will I receive my refund?+

Once your returned item has been received and inspected, we aim to process your refund within 5 business days.

Depending on your payment provider, it may take a few additional business days before the funds appear in your account.

Contact

Contact Us

How can I contact Dormy™?+

You can reach our customer support team anytime at support@dormylabs.com. We aim to respond to all inquiries as quickly as possible during business days.