Refund Policy
Last Updated: May 27, 2025
At Dormylabs, we want you to feel confident in your purchase. That's why every eligible order is backed by our 60-Day Risk-Free Trial. Please read this Refund Policy carefully to understand how returns, refunds, cancellations, and Dormy Care+ coverage work.
1. 60-Day Risk-Free Trial
We proudly offer a 60-Day Risk-Free Trial on eligible Dormylabs products.
If you are not completely satisfied with your purchase, you may request a return within sixty (60) days of delivery in accordance with this Refund Policy.
To begin a return, please contact our customer support team before sending any item back.
2. Eligibility for Returns
To qualify for a refund:
- Your return request must be submitted within sixty (60) days of delivery.
- The product must not be intentionally damaged, abused, or altered.
- All original accessories included with the product must be returned.
- The item may show normal signs of use consistent with testing the product.
- Customers must contact Dormylabs before returning any item so that return instructions can be provided.
3. How to Start a Return
To request a return, please contact our customer support team and include:
- Your order number
- The email address used for your purchase
- A brief explanation of your request
Our team will provide return instructions and the designated return address.
Please do not send products back before contacting our support team, as this may delay the processing of your return or refund.
4. Return Shipping Costs
For returns made under our 60-Day Risk-Free Trial, customers are responsible for the cost of returning the product unless the item is defective, damaged, or incorrectly shipped.
If the product is confirmed to be defective, damaged, or incorrectly shipped, Dormylabs will cover the reasonable return shipping costs or provide an alternative solution at no additional cost to you.
Return instructions and the designated return address will be provided by our customer support team after you contact us regarding your return.
5. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is processed, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible after discovering the issue.
To help us resolve the issue quickly, we may request photos or videos showing the problem.
If the issue is confirmed, Dormylabs will provide a replacement or a full refund, including any applicable return shipping costs, at no additional cost to you.
7. Non-Returnable Items
The following items are not eligible for separate refunds:
- Complimentary digital products, including e-books, guides, and downloadable materials included with your order.
- Gift cards (if applicable).
Complimentary digital products are provided free of charge as part of your purchase, have no cash value, and cannot be returned, exchanged, or refunded separately.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
To help avoid processing delays, we recommend requesting a cancellation within twenty-four (24) hours of placing your order.
While we will always do our best to accommodate your request, we cannot guarantee cancellation once order processing has begun.
Once an order has been processed or shipped, it can no longer be cancelled and must instead follow our return procedure if eligible.
9. Dormy Care+
Dormy Care+ is an optional one (1) year protection plan available for purchase at checkout, designed to provide additional peace of mind beyond our standard return policy.
Coverage begins on the date your order is delivered and remains valid for one (1) year.
During the first 60 days after delivery, customers may make use of the 60-Day Risk-Free Trial in accordance with this Refund Policy.
If an order is returned for a refund under the 60-Day Risk-Free Trial, any purchased Dormy Care+ protection plan associated with that order will also be refunded.
After the 60-Day Risk-Free Trial has ended, if your claim is covered under Dormy Care+, Dormylabs will repair or replace the product, depending on the nature of the issue.
Dormy Care+ covers manufacturing defects, material defects, and workmanship issues that occur during normal, intended use.
Dormy Care+ does not cover:
- Normal wear and tear
- Cosmetic damage
- Accidental damage
- Misuse or abuse
- Unauthorized modifications or repairs
- Loss or theft
- Damage caused by improper handling or use outside the product's intended purpose
Covered claims under Dormy Care+ are resolved through repair or replacement of the product. Cash refunds are not available under Dormy Care+.
10. Chargebacks
If you experience any issue with your order, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.
Most issues can be resolved quickly through our support team, allowing us the opportunity to find the best possible solution before a dispute is filed.
11. Contact Information
If you have any questions regarding this Refund Policy or need assistance with a return, please contact us:
Dormylabs Support
Email: support@dormylabs.com
