Shipping Policy
Last Updated: May 27, 2025
Thank you for shopping with Dormylabs. This Shipping Policy explains how we process, ship, and deliver your order, as well as what you can expect throughout the shipping process.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order has been placed.
Orders are processed Monday through Friday, excluding weekends and public holidays. During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
2. SHIPPING & ESTIMATED DELIVERY TIMES
Estimated delivery times typically range from 3–11 business days, depending on your country and delivery location. Orders shipped within the continental United States may arrive sooner.
Please note that estimated delivery times begin after your order has been processed and shipped.
Delivery times are estimates only and are not guaranteed.
3. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to become available. Shipping carriers may require additional time to process and update tracking events after your package has been dispatched.
4. SHIPPING DELAYS
While we strive to deliver every order within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.
These may include, but are not limited to:
- High order volumes during promotional events or seasonal sales.
- Severe weather conditions.
- Customs inspections or customs clearance delays.
- Carrier or courier service disruptions.
- Public holidays or other unforeseen logistical circumstances.
If your order is delayed, we kindly ask for your patience while our shipping partners work to complete the delivery.
Orders that have already entered processing or are in transit generally cannot be cancelled.
5. INCORRECT SHIPPING ADDRESS
Please ensure that your shipping address is complete and accurate before placing your order.
If you notice an error, please contact us immediately at support@dormylabs.com.
Once an order has entered processing or has been shipped, we may no longer be able to modify the shipping address.
Dormylabs is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
6. DELIVERED BUT NOT RECEIVED
If your tracking information indicates that your package has been marked as delivered but you have not received it, we recommend that you first:
- Check around your delivery location.
- Ask household members, neighbors, or your building management if they accepted the package on your behalf.
- Allow up to 48 hours, as some carriers may mark packages as delivered shortly before the actual delivery.
- Contact the shipping carrier directly to report the issue and request an investigation, as they are often best positioned to assist with delivery-related inquiries.
If the carrier is unable to locate your package, please contact our support team and provide any relevant information or case reference supplied by the carrier. We will review the situation and work with you to determine an appropriate resolution.
7. LOST PACKAGES
If your package has not been delivered within 20 calendar days from the shipment date, please contact our support team.
We will work with the shipping carrier to investigate the shipment. If the package is confirmed to be lost, we will send a replacement free of charge.
8. ORDER CHANGES & CANCELLATIONS
If you need to modify or cancel your order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request before your order enters processing.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
9. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other government fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
10. CONTACT INFORMATION
If you have any questions regarding shipping or your order, please contact us:
Dormylabs Customer Support
Email: support@dormylabs.com
