Copy of Privacy Policy
Last Updated: August 23, 2026
Welcome to Meloyra.
Meloyra respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how L.C.M. E-commerce, operating Meloyra ("Meloyra," "we," "us," or "our") collects, uses, stores, and shares personal information when you:
- Visit our website.
- Purchase a Meloyra product.
- Create or manage an order.
- Contact our customer support team.
- Request a return or refund.
- Submit a warranty claim.
- Interact with our advertisements or marketing communications.
- Otherwise use our website or services.
By using our website, your information may be processed as described in this Privacy Policy and in accordance with applicable privacy and data-protection laws.
1. Personal Information We Collect
The information we collect depends on how you interact with Meloyra.
Contact Information
We may collect:
- Name.
- Email address.
- Telephone number.
- Shipping address.
- Billing address.
Order and Transaction Information
We may collect information relating to:
- Products purchased.
- Order number.
- Purchase date.
- Order value.
- Shipping status.
- Tracking information.
- Returns.
- Refunds.
- Discounts or promotional codes used.
- Previous purchases.
Payment Information
Payments are processed through secure third-party payment providers.
Depending on the payment method used, these may include providers such as:
- Shopify Payments.
- Shop Pay.
- PayPal.
- Credit-card processing providers.
- Digital wallet providers.
Meloyra does not normally receive or store your complete credit-card number or full banking credentials.
We may receive limited payment-related information such as:
- Payment status.
- Payment method type.
- Billing information.
- Transaction identifiers.
2. Returns, Warranty and Product Support Information
When you contact us regarding our:
- 90-Day Money-Back Guarantee.
- 1-Year Limited Warranty.
- Damaged product claims.
- Defective product claims.
- Product troubleshooting.
we may collect information including:
- Your order number.
- Name and email address.
- Description of the issue.
- Date the problem occurred.
- Photographs of the product.
- Videos showing the product or malfunction.
- Correspondence with our support team.
- Replacement or refund information.
This information is used to investigate the issue and determine the appropriate support, return, replacement, warranty, or refund solution.
Please avoid providing sensitive personal or medical information that is not necessary for us to assist with your request.
3. Customer Support Communications
When you contact Meloyra, we may collect and retain:
- Emails.
- Messages.
- Customer-service requests.
- Complaints.
- Questions.
- Product photographs.
- Product videos.
- Other information you voluntarily provide.
We use this information to respond to requests, resolve problems, prevent fraud, and improve our products and customer service.
4. Website and Device Information
When you visit our website, certain information may be collected automatically.
This may include:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Device identifiers.
- Approximate geographic location.
- Referring website or URL.
- Pages viewed.
- Time spent on pages.
- Links clicked.
- Products viewed.
- Products added to cart.
- Checkout activity.
- Purchase events.
- Advertising interactions.
This information may be collected through:
- Cookies.
- Pixels.
- Web beacons.
- SDKs.
- Server logs.
- Similar tracking technologies.
5. How We Use Personal Information
We may use personal information to:
Process Orders
Including to:
- Accept and process purchases.
- Process payments.
- Confirm orders.
- Fulfill orders.
- Arrange shipping.
- Provide tracking information.
- Deliver purchased products.
Provide Customer Service
Including to:
- Answer questions.
- Troubleshoot product issues.
- Handle returns.
- Process refunds.
- Handle warranty claims.
- Investigate damaged or defective products.
Communicate With You
We may send:
- Order confirmations.
- Shipping confirmations.
- Tracking information.
- Customer-support responses.
- Return information.
- Warranty updates.
- Important service communications.
6. Marketing Communications
Where permitted, we may use your contact information to send:
- Promotional emails.
- Product announcements.
- Special offers.
- Discounts.
- Abandoned-cart reminders.
- Marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
You may also contact:
Transactional communications relating to an active order, return, warranty claim, security issue, or customer-support request may still be sent after you unsubscribe from marketing messages.
7. Advertising and Analytics
Meloyra may use advertising and analytics technologies to understand how visitors interact with our website and to measure the performance of advertising campaigns.
These may include, where enabled:
- Meta technologies, including Facebook and Instagram advertising tools.
- Meta Pixel.
- Google advertising or analytics technologies.
- Shopify analytics.
- Other advertising, attribution, or analytics providers.
These technologies may collect information such as:
- Page views.
- Product views.
- Add-to-cart events.
- Checkout activity.
- Purchases.
- Device identifiers.
- IP address.
- Browser information.
- Advertising interactions.
We may use this information to:
- Measure advertising performance.
- Attribute purchases to advertising campaigns.
- Understand customer behavior.
- Improve our website.
- Build advertising audiences.
- Show more relevant advertisements.
- Prevent fraud and abuse.
8. Sale, Sharing and Targeted Advertising
Meloyra does not sell personal information in exchange for money.
However, certain advertising or analytics activities involving cookies, pixels, and advertising partners may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws.
For example, information about your interaction with our website may be disclosed to advertising platforms to help measure campaigns or deliver relevant advertising.
Where applicable law provides you with the right to opt out of such activities, you may exercise that right through available privacy or cookie settings or by contacting us at:
Where required by applicable law, we will also recognize legally valid browser-based privacy preference signals, such as Global Privacy Control (GPC).
9. Cookies and Tracking Technologies
We use cookies and similar technologies for different purposes.
Essential Cookies
These are necessary for the website to function.
They may be used for:
- Shopping cart functionality.
- Checkout.
- Security.
- Fraud prevention.
- Account functionality.
- Remembering essential website settings.
Functional Cookies
These may be used to remember preferences such as:
- Currency.
- Language.
- Website preferences.
Analytics Cookies
These help us understand:
- Website traffic.
- Customer journeys.
- Page performance.
- Website interactions.
- Conversion activity.
Advertising Cookies
These may be used by Meloyra and advertising partners to:
- Measure advertising.
- Attribute purchases.
- Create advertising audiences.
- Limit repeated ads.
- Deliver relevant advertising.
Where consent is required, non-essential cookies will be used only after obtaining the required permission.
You may be able to manage your preferences through our cookie or privacy settings.
You can also control cookies through your browser settings.
Disabling certain cookies may affect parts of the website.
10. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure used to operate our website, process orders, provide checkout functionality, and support various store services.
As a result, Shopify may process personal information relating to your use of our website and purchases.
Shopify's handling of information is also governed by its own applicable privacy documentation.
11. Fulfillment and Shipping Partners
Meloyra uses a direct-to-consumer fulfillment network.
To prepare and deliver your order, we may provide necessary personal information to:
- Suppliers.
- Manufacturers.
- Fulfillment warehouses.
- Shipping companies.
- Logistics providers.
- Customs or delivery partners.
Information shared may include:
- Customer name.
- Delivery address.
- Telephone number.
- Email address where necessary.
- Order contents.
- Order number.
Only information reasonably necessary to process and deliver the order should be provided.
Because our fulfillment network may include international partners, this information may be processed in countries outside your country of residence.
12. Other Service Providers
We may provide information to service providers that assist us with operating Meloyra.
These may include providers for:
- Ecommerce hosting.
- Payment processing.
- Fulfillment.
- Shipping.
- Customer support.
- Email communications.
- SMS communications.
- Fraud prevention.
- Website analytics.
- Advertising.
- Data storage.
- IT services.
- Accounting.
- Legal or regulatory compliance.
These providers may process information only as permitted by their agreements with us and applicable law.
13. Legal and Regulatory Disclosures
We may disclose information where reasonably necessary to:
- Comply with applicable law.
- Respond to a lawful court order.
- Respond to legally valid government requests.
- Cooperate with customs authorities.
- Prevent or investigate fraud.
- Protect Meloyra's legal rights.
- Protect customers or other individuals.
- Enforce our agreements.
- Address security incidents.
We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable privacy requirements.
14. International Data Transfers
Meloyra operates internationally.
Your information may therefore be processed in jurisdictions including:
- The European Economic Area.
- The United States.
- Countries where Shopify or other technology providers operate.
- Countries where our fulfillment and logistics partners operate.
- Other jurisdictions necessary to provide our services.
Privacy and data-protection laws may differ between jurisdictions.
Where applicable law requires additional safeguards for an international transfer, we take reasonable steps to use an appropriate legal transfer mechanism or contractual protection.
15. Data Security
We take reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Unauthorized disclosure.
- Alteration.
- Destruction.
However, no internet transmission, information system, or electronic storage method can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of our services.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
- Order fulfillment.
- Customer-service requirements.
- Warranty periods.
- Returns.
- Fraud prevention.
- Accounting obligations.
- Tax requirements.
- Legal obligations.
- Dispute resolution.
- Enforcement of agreements.
For example, some transaction and accounting records may need to be retained after an order has been completed because of mandatory financial and tax-recordkeeping requirements.
Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled according to applicable requirements.
17. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request information about categories of personal information collected.
- Request information about how information is used.
- Request information about categories of third parties receiving information.
- Receive certain information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising.
- Opt out of certain sales or sharing of personal information.
- Appeal certain privacy-rights decisions where applicable.
- Exercise applicable rights without unlawful discrimination.
Some rights are subject to legal exceptions.
18. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under state privacy laws.
Depending on the applicable law, these may include rights concerning:
- Access.
- Correction.
- Deletion.
- Data portability.
- Targeted advertising.
- Sale or sharing of personal information.
- Certain profiling activities.
- Sensitive personal information.
We will process valid requests in accordance with applicable law.
Certain laws may allow us to verify your identity before completing a request.
An authorized agent may also be permitted to make certain requests on your behalf where applicable.
19. California Privacy Rights
If applicable to Meloyra and your interaction with us, California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These may include the right to:
- Know what personal information is collected.
- Request access to qualifying personal information.
- Request deletion, subject to exceptions.
- Request correction of inaccurate personal information.
- Know categories of third parties to whom information is disclosed.
- Opt out of the sale or sharing of personal information.
- Limit certain uses or disclosures of sensitive personal information where applicable.
- Exercise privacy rights without discriminatory treatment.
For purposes of California law, certain disclosure of online identifiers and browsing or shopping activity to advertising partners may potentially constitute "sharing" for cross-context behavioral advertising even where no money changes hands.
Meloyra does not sell personal information in exchange for monetary payment.
California's Attorney General explains that California consumers may have a right to opt out of the sale or sharing of personal information, including through qualifying Global Privacy Control signals.
20. Global Privacy Control
Where required by applicable law, Meloyra will recognize a valid Global Privacy Control (GPC) signal as a request to opt out of qualifying sale or sharing of personal information for the browser or device from which the signal is received.
Because opt-out requirements vary by jurisdiction, additional steps may be required to associate an opt-out with an account or other devices.
21. Exercising Your Privacy Rights
To submit a privacy request, contact:
Please state that your message concerns a Privacy Request.
Depending on your request and applicable law, we may need to verify your identity before providing, correcting, or deleting personal information.
We will only request information reasonably necessary to verify and process the request.
22. Marketing Opt-Out
You may opt out of promotional email communications at any time by:
- Clicking the unsubscribe link in a marketing email.
- Contacting support@meloyra.com.
Please note that opting out of promotional marketing does not prevent us from sending necessary transactional communications relating to:
- Existing orders.
- Shipping.
- Refunds.
- Returns.
- Warranty claims.
- Security.
- Customer-service requests.
23. Do Not Track
Some browsers provide a "Do Not Track" setting.
Because there is not a single universally applied standard for traditional Do Not Track signals, our website may not respond to every DNT signal.
This is separate from legally recognized privacy preference mechanisms such as Global Privacy Control, which we will handle as required by applicable law.
24. Third-Party Links
Our website may contain links to third-party websites, services, plug-ins, or applications.
Once you leave the Meloyra website, the privacy practices of the third party apply.
We do not control and are not responsible for the privacy, security, or content practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
25. Children's Privacy
Meloyra's products and services are intended primarily for adults.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
We also do not knowingly sell or share personal information of children in a manner prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact:
and we will take appropriate steps to investigate and remove the information where required.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may reflect:
- New services.
- New technologies.
- Changes to our website.
- Changes to advertising tools.
- Changes to our fulfillment network.
- Changes to privacy requirements.
When changes are made, the Last Updated date at the top of this page will be revised.
We encourage you to review this Privacy Policy periodically.
27. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:
Meloyra Customer Support
Email: support@meloyra.com
Privacy Requests: support@meloyra.com
Meloyra is operated by:
L.C.M. E-commerce
Chamber of Commerce Registration:
95137262
Business Address:
Strevelsweg 700 303
Box C1421
3083 AS Rotterdam
The Netherlands
