Copy of Refund Policy
Last Updated: August 23, 2026
At Meloyra, we want you to feel confident in your purchase.
Eligible purchases made directly through the official Meloyra website are backed by our 90-Day Money-Back Guarantee. In addition, qualifying Meloyra Hydrogen Water Bottles are covered by a 1-Year Limited Warranty against eligible manufacturing and functional defects.
Please read this policy carefully before requesting a return, refund, replacement, or warranty claim.
1. 30-Day Money-Back Guarantee
Eligible Meloyra purchases are covered by our 90-Day Money-Back Guarantee.
The 90-day period begins on the date your order is confirmed as delivered.
If you decide Meloyra is not right for you, you may request a return within 90 days of delivery, subject to the conditions in this policy.
To begin a return, please contact our support team before sending any product back:
Do not return a product without first receiving return instructions from us.
2. Eligibility for a 90-Day Return
To qualify for a return under our 30-Day Money-Back Guarantee:
- Your return request must be submitted within 90 days of confirmed delivery.
- The product must have been purchased directly from the official Meloyra website.
- The product must not have been intentionally damaged, abused, altered, or improperly used.
- The product must not show damage caused by dropping, excessive heat, improper liquids, unauthorized repairs, or improper cleaning.
- All original accessories supplied with the product should be returned where reasonably possible.
- The product may show reasonable signs of use consistent with testing the product during the guarantee period.
- You must contact Meloyra before returning the product and follow the return instructions provided by our support team.
Returns that do not meet the requirements of this policy may be refused to the extent permitted by applicable law.
3. How to Start a Return
To request a return, email:
Please include:
- Your order number.
- The email address used to place the order.
- Your full name.
- A brief explanation of your return request.
Our support team will review your request and provide:
- Return instructions.
- The appropriate return address.
- Any other information required to complete the return.
Please do not send your product to our registered business address unless our support team specifically instructs you to do so.
Sending a product to an unauthorized address may delay or prevent proper processing of the return.
4. Return Shipping Costs
For standard returns made under our 90-Day Money-Back Guarantee, the customer is responsible for the cost of returning the product unless otherwise stated.
Meloyra will cover reasonable return shipping costs or provide another appropriate solution when the product is confirmed to have:
- Arrived damaged.
- Arrived defective.
- Been incorrectly shipped.
- Arrived as the wrong item.
Return shipping arrangements for defective, damaged, or incorrect products must be approved by our support team in advance.
We are unable to reimburse unapproved or unnecessarily expensive return-shipping methods.
5. Condition of Returned Products
Returned products should be packaged securely to prevent damage during transit.
Where reasonably possible, please return:
- The Meloyra bottle.
- Included accessories.
- Charging equipment supplied with the order.
- Included components.
- Original packaging where available.
Missing original packaging alone does not automatically make a return ineligible, but the product and essential included components must be returned unless otherwise agreed.
Products that have been deliberately damaged, materially altered, or used in a manner inconsistent with the product instructions may not qualify for a refund.
6. Refund Process
Once your return has been received, we will inspect the returned product.
After the return has been reviewed, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the original payment method.
Once Meloyra has issued the refund, please allow approximately:
5–10 business days
for your bank, credit-card provider, PayPal, Shop Pay, or other payment provider to process and display the funds.
Processing times vary by financial institution and are outside Meloyra's direct control.
7. Original Shipping Charges
Where free shipping was provided with your original order, there is no original shipping charge to refund.
If you paid a separate shipping charge, whether that amount is refundable will depend on:
- The reason for the return.
- Applicable law.
- Whether the product was defective, damaged, or incorrectly shipped.
Any non-refundable shipping charges will be disclosed where applicable.
8. Damaged, Defective, or Incorrect Orders
If your Meloyra order arrives:
- Damaged.
- Defective.
- Incorrect.
- Missing an expected component.
please contact us as soon as reasonably possible at:
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the problem.
- Clear photographs.
- A short video where appropriate.
Do not dispose of a damaged or defective product before contacting us.
Depending on the circumstances, we may provide:
- A replacement.
- A replacement component.
- A refund.
- Another appropriate solution.
Where the issue is confirmed to be our responsibility or a qualifying manufacturing defect, the customer will not be required to bear reasonable return costs associated with resolving the issue.
9. 1-Year Limited Warranty
Qualifying Meloyra Hydrogen Water Bottles are covered by a 1-Year Limited Warranty against eligible manufacturing and functional defects.
The warranty begins on the confirmed date of delivery and remains valid for 12 months.
The Limited Warranty is separate from the 30-Day Money-Back Guarantee.
After the 30-Day Money-Back Guarantee has expired, a normally functioning product cannot generally be returned simply because the customer no longer wants it.
However, a qualifying product defect may still be covered under the 1-Year Limited Warranty.
10. What the 1-Year Limited Warranty Covers
Subject to verification, the warranty may cover manufacturing or functional defects such as:
- Failure of the electrolysis system due to an internal manufacturing defect.
- Failure to charge because of an internal electrical or manufacturing defect.
- Defective electronic controls.
- A defective display.
- Manufacturing-related leakage.
- Internal electrical malfunction.
- Other verified manufacturing defects that prevent the bottle from functioning as intended.
Not every product issue automatically qualifies as a manufacturing defect.
We may request photographs, videos, troubleshooting steps, or additional information before approving a warranty claim.
11. What the 1-Year Limited Warranty Does Not Cover
The Limited Warranty does not cover damage or malfunction caused by circumstances unrelated to a manufacturing defect.
Examples include:
- Accidental drops.
- Impact damage.
- Cracked components caused by impact.
- Scratches.
- Dents.
- Cosmetic discoloration.
- Normal wear and tear.
- Loss or theft.
- Misuse.
- Abuse.
- Neglect.
- Unauthorized modification.
- Unauthorized repair.
- Improper charging.
- Use of incompatible charging equipment.
- Charging while components are wet.
- Water damage caused by submerging electronic components.
- Dishwasher damage.
- Excessive heat.
- Use of water above the recommended temperature.
- Use of unsuitable beverages or liquids.
- Juice, milk, carbonated drinks, sugary drinks, powders, or additives used contrary to product instructions.
- Improper cleaning.
- Harsh cleaning chemicals.
- Abrasive cleaning.
- Damage to electrodes or the SPE membrane caused by misuse.
- Failure to reasonably maintain the product.
- Damage caused by failing to follow available product instructions.
Cosmetic changes that do not affect the normal function of the product are not considered manufacturing defects.
12. How to Make a Warranty Claim
To submit a warranty claim, email:
Please include:
- Your order number.
- Your name.
- The email address associated with the order.
- A detailed description of the problem.
- When the issue first occurred.
- Clear photographs where appropriate.
- A short video demonstrating the issue where possible.
We may ask you to complete reasonable troubleshooting steps before determining whether the product qualifies under the warranty.
Please do not dispose of the product until your claim has been reviewed.
13. Warranty Remedies
If your claim qualifies under the 1-Year Limited Warranty, Meloyra may provide an appropriate remedy depending on the nature of the defect.
This may include:
- Repair, where available.
- Replacement of the product.
- Replacement of a defective component.
- Refund where appropriate.
- Another appropriate remedy.
The remedy offered may depend on product availability, the nature of the defect, and applicable consumer law.
The 1-Year Limited Warranty does not automatically entitle a customer to a cash refund for every warranty claim.
14. Replacement Products
Where a replacement product is provided under the Limited Warranty, the replacement is intended to resolve the original qualifying defect.
Unless required otherwise by applicable law, receiving a replacement does not create a new 12-month warranty period from the replacement date.
Any remaining warranty coverage will generally continue based on the original delivery date.
15. Complimentary Digital Products
Complimentary digital materials included with an order, such as:
- E-books.
- Guides.
- Downloadable materials.
- Digital bonus content.
are provided at no additional charge and have no separate cash value.
They cannot be returned or refunded separately from the physical product.
16. Gift Cards
Gift cards, if offered, may be non-refundable except where required by applicable law.
Specific gift-card conditions may be displayed at the time of purchase.
17. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We recommend contacting us within 24 hours of placing your order.
We will always do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing has begun.
If an order has already been processed or shipped, it can no longer be cancelled.
After delivery, an eligible order may instead be returned under our 30-Day Money-Back Guarantee.
18. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address, contact:
immediately.
We will attempt to update the address if processing has not yet begun.
Once an order has been processed or shipped, we may no longer be able to change the shipping address.
Return, reshipment, or additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.
19. Refused or Unclaimed Packages
If a package is:
- Refused.
- Not collected.
- Returned because of an incorrect address.
- Returned because delivery could not be completed.
please contact our support team.
Refund eligibility will depend on:
- Whether the package is successfully returned.
- The condition of the product.
- Shipping and carrier costs incurred.
- The circumstances of the failed delivery.
- Applicable consumer law.
20. Chargebacks and Payment Disputes
If you experience a problem with your order, we encourage you to contact:
before initiating a chargeback or payment dispute.
Many shipping, product, return, and refund issues can be resolved directly through our support team.
Contacting Meloyra first gives us an opportunity to investigate and resolve the issue quickly.
Nothing in this section removes any rights you may have with your payment provider or under applicable law.
21. Abuse and Fraud
We reserve the right to investigate return, refund, and warranty requests that appear fraudulent, abusive, or inconsistent with this policy.
Examples may include:
- Falsified damage claims.
- Repeated excessive returns.
- Returning a different product.
- Intentional product damage.
- Manipulated evidence.
- Fraudulent transactions.
Where reasonably supported by evidence and permitted by law, Meloyra may reject fraudulent or abusive claims.
22. Mandatory Consumer Rights
Our:
- 90-Day Money-Back Guarantee
- 1-Year Limited Warranty
are commercial policies provided by Meloyra.
They do not remove or reduce mandatory consumer rights that may apply under applicable law.
Where mandatory law provides greater rights or remedies, those rights remain available.
23. Changes to This Policy
We may update this Refund & Returns Policy from time to time.
Changes will apply prospectively and the most recent version will be displayed on our website together with its updated revision date.
Policies applicable to an existing purchase may also be subject to rights or commitments that applied when the purchase was made.
24. Contact Information
For returns, refunds, warranty claims, damaged products, or questions about this policy, contact:
Meloyra Support
Email: support@meloyra.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
